Privacy Policy

The privacy of your personal data is one of the main concerns of METZKOV ENGINEERING SRL, headquartered in Cluj-Napoca, Cluj, Romania, in its capacity as a data controller.

This document aims to inform you about the processing of your personal data in the context of using the website patrolshop.ro, hereinafter referred to as "the site".

Contents

1. Categories of Personal Data Processed
2. Purposes and Legal Grounds of Processing
3. Duration of Data Processing
4. Disclosure of Personal Data
5. Transfer of Personal Data
6. Your Rights
7. Children's Privacy
8. Changes to the Privacy Policy

1. Categories of Personal Data Processed

A. If you are a customer of the site, we may process the following personal data:

• First and last name
• Phone number
• Email address
• Billing address
• Delivery address
• Information about how you use the site (e.g., behavior/preferences/habits)
• Any other data you provide directly when creating a user account, placing an order, or in any other context resulting from site usage

If you use your Facebook or Google account to register, we will process the public profile information such as username and email address.

If you create a user account before finalizing an order, we will request your email address to create the account. If the order is not completed, the data will not be stored and the account will be deleted automatically.

B. If you are a visitor to the site, METZKOV ENGINEERING SRL may process the following data:

• Data provided directly via contact/complaint forms
• Data collected indirectly such as IP address, browser used, browsing duration, operating system, language, visited pages, clicks, etc.

2. Purposes and Legal Grounds of Processing

A. If you are a customer:

• For fulfilling the contractual relationship: handling orders, deliveries, invoicing, updates on order status, returns, etc.

Legal ground: Contract execution. Refusal to provide data may result in our inability to process your order.

• To fulfill legal obligations: tax, accounting, and archiving obligations

Legal ground: Compliance with legal obligations. Refusal to provide data may prevent us from offering our services.

• For marketing purposes: sending commercial messages via email, SMS, etc.

Legal ground: Your consent. Consent can be given at account creation or afterward. You can unsubscribe at any time.

• For analytical purposes: analyzing user behavior to improve site experience

Legal ground: Legitimate interest. Refusal will not affect your use of the site.

B. If you are a visitor:

• For marketing purposes: commercial communications (with your consent)
• To address complaints and improve site functionality and user experience

Legal ground: Legitimate interest to ensure optimal functioning and improvement of the site.

3. Duration of Data Processing

We will process your data for as long as necessary to achieve the purposes outlined above. For customers, data will be retained throughout the contractual relationship and afterward in accordance with legal requirements (e.g., financial documents for 10 years).

If you delete your account, this will be interpreted as a withdrawal from receiving commercial communications. However, account deletion does not automatically erase your personal data.

To request data deletion, please follow the steps outlined in section 6. If there are active orders on the account, deletion will be possible only after delivery and completion.

Withdrawal of consent for marketing does not affect previous processing done based on consent.

4. Disclosure of Personal Data

We do not rent or sell your personal data to third parties.

In certain situations, your data may be accessible to service providers (e.g., courier services, IT, hosting), designated as processors, who are contractually obligated to maintain the confidentiality of your data and use it solely for the purpose of providing services.

Your data may also be disclosed to public authorities in the following cases:

• For site administration
• To award prizes or other benefits in promotional campaigns
• For maintaining, personalizing, and improving the site and services
• For data analysis, testing, research, user authentication, and security
• For sending marketing communications under legal conditions
• When disclosure is required by law

5. Transfer of Personal Data

Personal data may be transferred outside Romania, but only to countries within the European Union, in compliance with data protection legislation.

6. Your Rights

According to applicable law, you have the following rights:

• Right to be informed: to receive details about how your data is processed
• Right of access: to obtain confirmation of processing and access to your data
• Right to rectification: to correct inaccurate data
• Right to erasure: ("right to be forgotten"), under certain legal conditions
• Right to restrict processing: in certain cases
• Right to data portability: to receive your data in a structured format and transmit it to another controller
• Right to object: to processing based on legitimate interest or for direct marketing
• Right not to be subject to automated decision-making: including profiling
• Right to contact the Data Protection Authority (ANSPDCP) or competent courts

For any questions or to exercise these rights, please contact us via the email address listed in the contact section.

7. Children's Privacy

METZKOV ENGINEERING SRL does not knowingly collect data from individuals under the age of 18 and does not request such information.

If we receive data from minors and are notified, we will delete the data or request parental consent.

You can notify us using the email address listed in the contact section.

8. Changes to the Privacy Policy

We reserve the right to update this privacy policy. In the case of significant changes, you will be notified by email (if possible) or through a message on the site.

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