Product Warranty

Product Warranty

The products sold by METZKOV ENGINEERING SRL are either original parts or interchangeable with original parts, as listed in the catalogs and lists published by the manufacturer. Legal warranty is provided in accordance with Law no. 449/2003 on the sale of products and associated warranties. The warranty covers manufacturing defects or hidden flaws.

The warranty period is 24 months for individual customers and 12 months for legal entities, starting from the date the invoice is issued, within the limits of the warranty granted by the manufacturer or importer.

Products that exhibit manufacturing or functional defects during the warranty period will be repaired or replaced with identical new products, or — if the product is no longer in production — with similar or superior products. Resolution time will not exceed 15 calendar days.

Warranty is not granted in the following cases:

• The product was not installed in an RAR-authorized service or by the vehicle manufacturer.
• The product was installed incorrectly or together with worn, defective, or modified parts.
• The product was used for other purposes or on other vehicles than those indicated by the manufacturer.
• The product shows signs of normal wear from vehicle operation.
• The product has been damaged by accidents or external factors (impacts, dents, thermal/electrical/mechanical shocks, etc.).
• The product’s serial numbers/codes/markings cannot be identified.
• The vehicle is not registered or the technical inspection (ITP) has expired prior to the warranty claim.
• The vehicle was used for purposes other than those specified by the manufacturer or was operated under inappropriate conditions (e.g., racing, vehicle modifications, overload, etc.).

To request warranty service, the following documents are required:

• The purchase document issued by METZKOV ENGINEERING SRL
• Proof of installation by an RAR-authorized service (invoice + service report)
• A copy of the vehicle registration certificate

To request a warranty claim for a product, please use the following form:
WARRANTY FORM